The Transportation Manager is responsible for directing and overseeing transportation-related operations within an organization. Their duties include managing staff that assists with transportation activities such as dispatching, routing, and tracking. Transportation managers work a 5-day varied work schedule that includes weekends and holidays. This is a full-time position with benefits, reporting directly to the Transportation Manager.
Duties and Responsibilities
Morning Process – Works with night managers to resolve any loading or truck related issues. Selects any late add on orders when needed. Monitors voicemail for callouts and adjusts route schedule as needed. Assists night managers with picking/checking when needed. Log accurate departure times for daily routes. Prepares daily necessary communication with Customer Service/Area Reps regarding any orders not shipped and any late departures.
“Running the board” – Manages the flow of orders coming from customer service, routing them to the proper same day route based on customer timing and needs for the day.
Problem Solving – Monitors office phones for any calls from customer service, drivers, or area reps. Able to troubleshoot problems on the fly with quick thinking and problem solving. These calls vary from providing an ETA for a delivery to having to solve for missing product needed the same day, as well as troubleshooting issues that can occur during the delivery process.
Truck Management – Manage any issues that come up during the day for any equipment related issues. Provide detailed communication to the Fleet Manager and Maintenance company when needed. Provide detailed delay information to Customer Service and Area Reps. Coordination with the Fleet Manager on proper scheduling of equipment based on driver/route needs. Be sure driver staff keep a clean work space.
Driver Check in – Must have an in depth understanding of the check in process to be able to provide support to warehouse staff when needed.
Routing – Manage the flow of all manually routed routes, specifically our dedicated school trucks.
Scheduling – Manage the driver schedule ensuring that coverage is had for 28-32 routes daily. Utilizing driver staff on routes that they provide the most benefit and productivity.
Staff Management – All Transportation managers will work closely on all staffing issues. All are expected to contribute in the hiring, firing, write up, review, and training processes.
Skills and Abilities:
- Ability to operate up to a 26 ft. delivery truck.
- Passion to serve our customers and present in a professional manner.
- Ability to unload trucks with use of a non-powered hand truck.
- Must be a minimum 21 years old.
- Valid class C Driver’s License
- Able to pass a Department of Transportation Road Test
- High School diploma or its equivalent
- Physically able to continuously stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move/push/pull/lift items weighing up to 70 lbs.
- Able to follow oral and written direction
- Fluency in written and spoken English required
- Employee must be able to work independently and demonstrate a commitment to the company’s guiding principles of Safety, Service and Impact, along with maintaining the work area/vehicle clean, and organized.
- Team Player with Leadership abilities.
- Prior experience and verifiable knowledge of logistics and shipping.
- Communication skills
- Problem-solving skills
- Computer competency