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Customer Service Representative TO CUSTOMER SERVICE REPRESENTATIVE The Customer Service Representative (CSR) acts as a customer’s primary representative of the companies vision, as they can be the first contact for email, phone and chat. The CSR’s primary responsibilities include supporting the Sales & Service team with request for quotes, quote follow up, order processing, and some customer contact in a way that creates a Superior Customer Experience through innovative service, technology, and engaging communication. General Duties and Responsibilities: Monday – Friday

Receiving live visitors, answering phones and emails

  • Responding to Requests for Quote (RFQs)
  • Analyzing the nature of the visitor/call/email and responding appropriately
  • Processing orders in the Company’s ERP system
  • Researching customer account information
  • Logging prospect and current customer activities in the Company’s CRM system
  • Coordinate with Logistics to determine delivery dates based on customer needs
  • Expedite “Rush” & “Hot” orders
  • Return material processing and reconciliation
  • Communicate with customer regarding issues which would affect delayed or late delivery of an order
  • Collaboration with cross-functional teams to support the customers’ needs
  • Support Clerical/Sales Assistant as needed
  • Other duties as assigned

Required Knowledge, Skills, and Abilities:

  • College degree or equivalent experience
  • Aptitude for learning basic technical terminology
  • Strong team player – perceived as helpful, friendly, and possessing a positive attitude
  • Passion for customer satisfaction
  • Excellent spoken English, diction, and telephone etiquette
  • Excellent interpersonal and communication skills
  • Excellent written skills – correct English grammar, spelling, professional salutation and formatting
  • Basic knowledge of MS Office (Word, Excel, Outlook)
  • Able to juggle various tasks and priorities while meeting established deadlines
  • Strong attention to detail with good organization and time management skills
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Professional demeanor and conduct in a business office setting
  • Remain calm and professional in stressful situations

Personal Traits and Characteristics:

  • Reliable, dependable, diligent Highly organized with good time management skills
  • Excellent work attendance record
  • Task oriented
  • Attention to detail
  • Able to work under pressure and deadlines
  • Ability to multi-task and prioritize
  • Effective communication skills
  • The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

Education and/or Experience: Bachelor’s degree or equivalent experience Reports to: Customer Service Supervisor

    • Location: Anywhere
    • Date posted: